Type: Contract
Hours: 40
Pay Information: $23-26/hr
Location: Princeton, NJ (Hybrid)
Summary:
Provide product support and troubleshoot customer inquiries.
Role Overview:
As a Senior Product Support Specialist, you will respond to customer inquiries, diagnose product issues, and provide troubleshooting solutions. You will document complaints, ensure compliance with quality standards, and communicate product trends to internal teams for resolution.
Day in the Life of a Senior Product Support Specialist:
- Respond to customer inquiries and provide troubleshooting solutions
- Analyze complaints and diagnose probable causes
- Document complaints in accordance with quality standards
- Recognize and report product issue trends
- Educate customers on product usage and best practices
Qualifications of a Senior Product Support Specialist:
- Bachelor’s degree in sciences or medically related field preferred
- 3-5 years of experience in an FDA-regulated environment
- Strong problem-solving and troubleshooting skills
- Ability to communicate clearly and accurately
- Proficiency with databases and computer software
To ensure your application is reviewed quickly, please include the phrase “creating happy careers” in the “Additional How Did You Find Us?” text box.
What We Believe In:
Celarity believes a key part of creating happy careers is first creating inclusive connections for ALL talent through exposure and access.
Celarity knows the importance of providing exposure, access, and equitable opportunities and is on a mission to connect open, qualified, and available candidates to careers in the Marketing, Creative, Digital, Operations, Human Resources, and Financial industries.
Celarity is an Equal Opportunity Employer. For Celarity, it’s about the quality of relationships through ethical business practices. We have a responsibility to employees, clients, and the community. Hiring decisions are made without regard to: Race • color • creed • religion • national origin • gender • age • marital status • disability • public assistance status • veteran status • sexual orientation or any other characteristic protected by federal, state, or local laws.
